What makes a good managed service?

CIO WaterCooler member Andre Simm, an Interim IT Director, Transformation and Turnaround Specialist with a wealth of experience in IT services shares his best practices for managed services. Andre goes into great detail about the dynamic of the relationship between customer and vendor, and what value looks like. As many IT leaders are taking the route which sees their teams doing more of the “fun” and creative IT work, while outsourcing the BAU items, this article provides excellent advice for how to establish principles for an effective managed services approach.

Science, Truth and Reasoning in a Pandemic Age

Expert Contributor Kevin Benedict produces articles that are impactful and easy to consume on-the-go, because they’re concise yet comprehensive. This article is no different, Kevin reminds us of the incredible truths data, scientific processes, and analytics can provide. Now more than ever, it’s important to place our bets on data-driven facts opposed to superstitions or gut feelings.