Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.
How do you know who a person is online? How do you authenticate the person buying a product from you is the person associated with a credit card? As business increasingly moves online, and digital interactions replace face to face,...
It is often expected that once you have a Data Governance or Data Quality Team in place that they will fix all your data quality issues. But are they really responsible for resolving them?
Contrasting styles from two companies that have recently completed mergers/acquisitions.
In a software defined infrastructure you can ‘architect’ the overall whole in digital terms to be self-managing, self-correcting, and assuring compliant in real time.
