CIO WaterCooler Blog

Wellbeing

Why employee experience is critical to business transformation

The race towards digital transformation has led to rapid change in the type of service that businesses deliver to their customers, from more intuitive, easy-to-use solutions to immediate response times. But in placing customers at the heart of their product innovation, employers must also place greater emphasis on creating an exceptional employee experience. How can a customer be expected to love the brand if its employees don’t love it first?

AI

AI & Our Collective Future

As with many families, education, the future of jobs, technology and continuous learning are major topics of conversation around our home these days.  With two high-school seniors about to start their college application process, a wife in the middle of graduate school and my required continuous education across the latest and...

Why are we still talking about the reporting line of the CISO?

Why are so many organisations and security professionals still worried about the reporting line of the CISO? This is one of the oldest and most consistent debate agitating the security industry, and it looks far from resolved. It has been polluted for decades by arbitrary and simplistic views on “separation of duties” and alleged “conflicts of interest”. But those views often come from sectors of the corporate spectrum with a fairly theoretical idea on how an organisation should operate, and rarely reflect the reality of how large organisations function.