Attributes of a Social media savvy IT Leader | Mark Jacot

CIOWatercooler recommends original article from: Mark Jacot

A great post in Harvard Business Review shared by Tony Wood @xfactorcomms on the attributes of CEOs who get social media got me thinking about what are the equivalent for those in senior IT leadership roles. We live in a world where the power of online tools to enable genuine 2 way communication can be seen…

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Mark Jacot

Award winning IT leader with experience in multiple sectors up to CIO/Head of IT level. Specialising in IT Service, Operations and Infrastructure delivery, I have a proven track record of driving transformational success within teams and projects. I deliver outstanding levels of operational reliability and build great engagement with business colleagues and staff resulting in service excellence and delighted customers.

• Led teams of 250 staff, with budgets of £25m and up to 10,000 internal users and 8 million online customers

• Worked in multiple sectors including Higher Education (Open University), Financial Services (Britannia Building Society, Co-Operative Bank), Telecoms (Racal, Global Crossing) and Manufacturing (Mars) both in UK and India

• Transformed IT service delivery in multiple 24 x7 online organisations improving reliability, customer satisfaction and staff engagement

• Delivered varied infrastructure and other projects including
o 6000 seat PC standardisation project on time and budget
o £12m Data Centre move on time and budget
o Planning for mortgage business aspects of Coop bank bid for Lloyds branches
o IT Infrastructure and Operations transformation for £60m Britannia platforming programme
o IT integration for takeover by Britannia Building Society of the Bristol and West

• Acknowledged as role model leader
o Won awards for best place to work in IT, technology and leadership/service delivery
o ILM Level7 (MBA equivalent) accredited coach and executive mentor
o Contributor to conferences and online on leadership, blogging/social media and customer experience

I specialise in using social media and tools such as blogging. For more information follow me on Twitter @MarkJacot or read my blog at

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