Where IT Leaders Share Ideas
Artificial Intelligence – Threat or Opportunity? – Andrew Burgess Andrew has worked as an advisor to C-level executives in Technology and Sourcing for the past 20 years and is considered...
CIO WaterCooler Live! is back, and the next edition promises to be another fantastic gathering of the UKs foremost CIOs and IT leaders. Heading up another superb speaker line-up, the...
In this interview, we dig deep into Christine Ashton’s insights on digital transformation, AI, automation and the economic case for running ERPs in the cloud, plus what it takes to...
In our first Global CIO Series, Jim DuBois interviews the brilliant Marcelo De Santis, Global CIO for Pirelli. Marcelo has had a fascinating and exciting opening 12 months at Pirelli...
Recently, Kevin Benedict (Futurist and Expert Contributor for the CIO WaterCooler) interviewed Jim DuBois (former Global CIO of Microsoft) on behalf of the CIO WaterCooler. Jim gave some fantastic insight...
This is the second year of this survey and its encouraging to see that the results, views and outcomes for Service Management are generally holding up. 89% of respondents see ITSM as a value add to their business – mostly in support of customer experience (35%) and service quality (48%). Supporting the management of risk (5%) and innovation (6%) are both emerging as objectives from ITSM although still in generally at a low level. The big challenge remains in how to quantify this value in business terms – there is still the direct correlation between the successful presentation of business-focussed metrics and outcomes, and the extent to which the IT organisation is perceived to be delivering value.
