CIO Survey: The Changing Shape of IT

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A few weeks ago in partnership with MWD Advisors, we conducted a survey of CIOs on the ‘Changing Shape of IT’, we’re delight to be able to share with you the results.

Digital technologies are more intertwined with business products, services, processes and models intertwined than ever. Whether you want to explore the impacts of cloud platforms, machine learning, robotic automation, citizen developers or DevOps (or any of a dozen other things) it’s easy to see that the opportunities, challenges and expectations for corporate IT groups are all changing fast. We invited people who self-identified themselves as fulfilling a leadership role in a corporate IT setting to complete a short online survey.

Key Findings

CIOs are positioning themselves for the future
CIOs, and the IT organisations they’re responsible for, are positioning themselves for innovation, digital and CX responsibilities. Clearly this group of respondents think they should have broader business remits, and not just be limited to ‘order-taking’ roles.

Important tensions need to be resolved
Dysfunctional IT / business relationships, remain, with tension around delivery and responsibility. Unless these tensions can be resolved and new working patterns established, CIOs are unlikely to be able to fulfil their aspirations.

Looking beyond hiring talent
Skills availability is the big constraint – but what about recruitment vs training existing staff? Most organisations can’t expect to fill demand for skilled resources from the market – especially with regard to digital or innovation initiatives – firms must train existing staff.

The argument for cloud platforms is already won
Cloud platforms are now ‘part of the furniture’. The ease-of-use of many cloud services is likely to have a beneficial impact where skills are an issue, but cloud platforms can also exacerbate information and technology governance, architecture and risk management challenges. Organisations need to pay careful attention in these areas.

CIO Survey

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Andrew Pryor

Conference producer in the technology industry, specialising in strategy and leadership for large enterprises.

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