CIO WaterCooler Focus: Workforce Productivity - 16 July 2019 - Radisson Blu Edwardian, Manchester

CIO WaterCooler Focus in partnership with Capita: Workforce Productivity

It’s no longer a concept that employers will have to provide flexible and remote working conditions for their people - it’s simply the new reality. Enabling employees to work wherever and whenever they want is becoming the new norm.

On 16 July, at the Radisson Blu Edwardian in Manchester, key experts will join us to explore ‘Workforce Productivity’, more importantly, we’ll review the strategies proving effective, while highlighting the pitfalls.

The day has been designed to be a learning experience, where tech chiefs can brainstorm solutions for their most pressing challenges.

In just a half-day, we’ll enjoy captivating talks on the current workplace landscape, strategies for optimal workforce productivity, while discussing in roundtables, the key components which make up a dynamic workforce productivity approach.


12:15 - Registration

12:30 - Lunch

13:30 - Welcome from the chair - Ruth Leak, former CIO, Royal Mail Letters & Network

13:35 - Talk 1: Fr/Agile ways of Working - Louis Brook, CIO First Direct

14:00 - Talk 2: Where is the Modern Workplace Going? - Karl Kocar, Technical Architect, Microsoft

14:30 - Networking Break

15:00 - Roundtables

15:50 - Closing Remarks

16:00 - Networking Drinks

Address: Radisson Blu Edwardian, Peter Street Free Trade Hall, Manchester M2 5GP



Excerpt from Capita's latest report: 'The State of IT - The Employee Verdict'

While this new paradigm of flexible working takes shape, growing pains are constant. According to report ‘The State of IT – The Employee Verdict’, more than half (52%) of workers in the UK lose at least an hour a month to IT problems, with an average 1.2 hours lost. Although 95% of workers stated they had IT issues at work, only 57% actually reached out to IT support or service desks to solve them.

The research highlights that despite the fact many organisations today are setting out to create digital workplaces, there is a real disconnect between what they aim to deliver and the employee experience their employees have in reality. Despite the focus on digital transformation across all sectors, more than a third (37%) of UK workers do not report a good IT experience.

It’s ironic that IT transformation is meant to be increasing business efficiency, however IT is in fact a huge productivity drain. You simply cannot expect your workforce to be productive without providing the IT support that they need to succeed in the workplace.
To improve the experience, employers should be looking to implement self-healing technology to proactively address issues. At the same time, they should foster the increasing tech skills of users and improve the quality of IT support offered, by driving the uptake of self-service tools wherever possible. Organisations appear to realise the benefits of self-service, with almost half (48%) of workers saying their employer has implemented such tools, but there is work to be done on adoption – the report found that only 38% of workers have actually used self-service.
Understanding the user experience

The research shows that organisations must do more to understand their employees’ experience of IT in order to begin addressing it. In fact, only a third (33%) of UK workers said they have been asked for their feedback on the IT experience; of those who had been asked, only 41% said that this happens at least once a quarter. The case for increasing the amount and frequency of feedback on the IT user experience is clear; as well as boosting productivity, it’s essential to retention – with more than three quarters (77%) of workers stating that technology is a factor in their career choices.

Come join us to find out more about these findings while gaining perspective to overcome your productivity challenges.