Deep Dive Interview with Ryan Hollenbeck, SVP of Marketing at Verint

In this interview, we start by taking a deep dive into the impact of digital transformation and AI on contact centers. We then explore how marketing has changed over the last five years, and learn about the marketing technologies that are most important to organizations today. We then discuss changing customer behaviors, expectations and content consumption.

Digital Transformation & Customer Engagement | Ryan Hollenbeck, SVP, Marketing, Verint

Kevin Benedict

Kevin Benedict serves as a futurist in the Future of Business group at Tata Consultancy Services. He is an optimistic futurist, and passionate advocate for using technology for social good. He writes and speaks globally on emerging and disruptive technologies, business strategies and marketing trends. He loves building teams, innovating, designing new strategies and winning. He is curious and loves communicating complex concepts and evangelizing best practices. He hosts a variety of online tv channels where he has interviewed hundreds of executives and thought leaders on industry trends and emerging technologies. He loves writing, is a social media expert, SAP Mentor alum, current SAP Influencer program member and global speaker on the deeper strategies of business and technology transformation.

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