Digital Transformation and Jettisoning the Baggage

Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

1 Response

  1. Kevin
    I like the perspective you provide concerning the potential to increase revenue and the need to act. Having experience building a digital team and strategy within a large multi-national one of the biggest challenges beyond dumping the heavy baggage is addressing the culture change. You have a couple of them highlighted in your numbered points specifically #2. Changing an organization to move fast and make the customer experience the priority can be an uphill battle. I have moved into a digital consulting role and in my view the simple way to see this change is that for the first time ever technology is not following business requirements the business is following the technology. I think some companies and industries will adapt but I think some are just putting on window dressing and cannot re-invent themselves due to the same reasons companies always fail being leadership and culture.

Have Your Say: