Digital Transformation in Utilities Sector

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It is easy to take for granted the technology we have at our disposal. We flick a switch and the lights go on, we turn on the tap and clean water comes out. We don’t have to worry about gas for cooking.

But today the Utilities industry is under pressure to simultaneously reduce costs and improve operational performance.

Utilities sector is a bit late in digital innovations than Retail, Banking or Insurance. With energy getting on the digital bandwagon with online customer engagement, smart sensors and better use of analytics, Utilities are now adopting it.

Digital technology gives utility companies the opportunity to collect much richer, customer level data, analyze it for service improvements, and add new services to change the way customers buy their products.

Smart technology will be used to monitor home energy usage, to trigger alerts when previously established maximum limits are being reached, and to offer ‘time of use’ tariffs that reward consumers for shifting demand from peak times.

Electricity is the most versatile and widely used form of energy and global demand is growing continuously. Smart grids manage the electricity demand in sustainable, reliable and economic manner.

Advantages of Digital Transformation:

  • Digital makes customer self-service easy.
  • Digitally engaged customers trust their utilities.
  • Customer care, provided through digital technology, offers utilities both cost-to-serve efficiencies and improved customer intimacy.
  • Digital technology brings the capability to provide more accurate billing and payment processing, as well as faster response times for changing addresses and bills, removing and adding services, and many other functions
  • Using Mobile as a primary customer engagement channel for tips and alerts
  • Predictive maintenance with outage maps and real time alerts to service engineer helps reduce the downtime and costs
  • Smart meters allows utilities organizations to inform their customers about the energy consumption, tailor products and services to their customers while   achieving significant operational efficiencies at the same time

 

Meridian, a New Zealand energy company, launched PowerShop, an online energy retail market place that gives customers choice and control over how much power they buy and use. This helped Meridian attract online consumers and extend its reach of core retail offering.

Google’s Nest, an IoT enabled energy efficiency management gives details about consumption patterns and better control.

Thames Water, UK’s largest provider of water uses digital for remote asset monitoring to anticipate equipment failures and respond in near real time.

Big Data analytics and actionable intelligence gives competitive advantage by gained efficiency.

IBM Watson with its cognitive computing power helped utilities identify trend and pattern analysis, predict which assets or pieces of equipment are most likely to cause points of failure.

Today more than ever, utilities companies are asking: “How can we be competitive in this digital world?” People, whether they are customers, citizens or employees, increasingly expect a simple, fast and seamless experience.

Sandeep Raut

7th Rank in Global Top 100 Digital Transformation Influencers Delivered speech at India Analytics & Big Data Summit at Bangalore on "How Machine Learning is helping in Digital Transformation" on 4th Feb 2016 Delivered Thought Leadership speech at Unicom - India Analytics & Big Data Summit on "Big Data Analytics disrupting industry" Delivered speech at IIT Mumbai on "Analysing Big data for disruptive innovation" Delivered a keynote speech at Rizvi College of Engineering on "Fraud Detection & Prevention using Analytics" • Director for Digital Transformation in Syntel. • Has more than 29 years of IT Services / Consulting / Off-shoring experience • Over 18 years in Business Intelligence space. • Had helped organizations in establishing the BI-Analytics Services CoEs. • Had spearheaded several marquee accounts and was significantly instrumental in building new business for the practice as well. • Had successfully initiated, mentored & deployed various strategic consulting services & solutions like Digital Transformation, BI Strategy Planning, BI Offshorization, BI Development/Deployment, Campaign Management, Inventory Optimization which resulted into multi-million dollar business. • Had developed & managed Customer relations with Global players across USA, UK & Asia Pacific. Specialties: Digital Transformation, BI & Big Data Analytics Banking and Financial Services, Healthcare LifeSciences, Insurance, Retail Manufacturing - Supply Chain Management

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