How Digital is changing the workplace?

Remember the early 90s, when the mobile phones were not there. The only way to communicate to an out of office employee was landline phone or personal message via a colleague. Today there is no distinction between professional and personal lives as we are always connected.

In the age of Uber, Netflix and Airbnb disrupting traditional industries like Taxis, Video, and Travel; it is a required for organizations that their internal work environment also has a digital disruption.

The workplace is changing at an extraordinary rate. Employees have embraced the latest mobile devices and digital technologies at home. They now expect and demand the same in the office. As the latest digital natives join the workforce, having these kinds of tools and applications in place is more important than ever.

Improving customer service is the end goal of a digital workplace but the first step is to bolster the employee experience. Organizations are creating digital workplace by integrating e-mails, instant messaging, social media tools, and internal applications.

From Baby Boomers to Gen Z, today’s workplace contains a mixture of generations. Everyone has grown up with very different environment, technological and cultural experiences but still, all face similar challenges at work such as information overload, and daily changing technology.

Employees want to be connected across devices and with their colleagues and processes during their workdays

With digital enablement, IT service departments are most benefited with services like virtual desktops, software upgrades, remote support are possible.

As a digital workplace, many organizations are moving from a physical office or cubicle to a more flexible, open workplace that leverages digital technologies like social, mobile, analytics and cloud computing to create a digital workplace that senses and responds to the information needs of employees – anytime, anywhere, and on any device.

By adopting digital workplace, an organization gets diverse benefits:

  • Increased employee productivity – with direct communication via digital channels with partners, colleagues and customers
  • Increased employee retention – due to increased engagement the retention has gone up. Many companies qualify for best place to work
  • Increased talent attraction – the flexibility coming from digital, helps attracts the best talent, who would like to be free from 9 to 6 physical cubes and give their best creativity to organizations
  • Increased satisfaction – this is a no-brainer, as employees gets to enjoy full internet connectivity and communication, they are happy at work and off work
  • Increased compliance and governance – with remote connectivity, today IT governance is easy, no need for physical presence of help desk

The potential benefits of digitally enabling both staff and the business mean that organizations will go a long way in satisfying their end customer, which is the very purpose of being in the business.

Sandeep Raut

7th Rank in Global Top 100 Digital Transformation Influencers

Delivered speech at India Analytics & Big Data Summit at Bangalore on “How Machine Learning is helping in Digital Transformation” on 4th Feb 2016

Delivered Thought Leadership speech at Unicom – India Analytics & Big Data Summit on “Big Data Analytics disrupting industry”

Delivered speech at IIT Mumbai on “Analysing Big data for disruptive innovation”

Delivered a keynote speech at Rizvi College of Engineering on “Fraud Detection & Prevention using Analytics”

• Director for Digital Transformation in Syntel.
• Has more than 29 years of IT Services / Consulting / Off-shoring experience
• Over 18 years in Business Intelligence space.
• Had helped organizations in establishing the BI-Analytics Services CoEs.
• Had spearheaded several marquee accounts and was significantly instrumental in building new business for the practice as well.
• Had successfully initiated, mentored & deployed various strategic consulting services & solutions like Digital Transformation, BI Strategy Planning, BI Offshorization, BI Development/Deployment, Campaign Management, Inventory Optimization which resulted into multi-million dollar business.
• Had developed & managed Customer relations with Global players across USA, UK & Asia Pacific.

Specialties: Digital Transformation, BI & Big Data Analytics
Banking and Financial Services, Healthcare LifeSciences, Insurance, Retail
Manufacturing – Supply Chain Management

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