How to build a successful Digital Transformation roadmap?

Digital Transformation is a phenomenon that every company must deal with and it is a reality. It is a top priority for boardroom executives. Most companies know that digital transformation is vital to survival.

Customers are demanding new instant experiences, partners want more visibility & greater access, and employees want greater convenience and work from anywhere.

Many companies are claiming that they have started it but those initiatives are isolated or tactical.  If not executed properly the only result is failure.

As you will look at weather reports, travel times, flight connections, hotel reviews before going on holiday journey, similarly you will need a road map for navigation from point A to point B.

The digital roadmap has 3 main leavers:

  • Strategy: to make it completely clear how digital transformation support overall business strategy,  define 30,60,90 days & beyond plan for measurements
  • Technology:  what are the tools and technologies you will need to go from current state to future state – big dataanalyticsmobilityIoTcloud, microservices etc, dedicated hardware, software innovation labs, standards, guidelines, security
  • Processes & People: who are the leaders to drive the digital, what is the organization structure, operational integration of all processes, how to change to customer centric culture, training to employees and empower them
Also on the CIO WaterCooler
Managing IT spend in an uncertain economic period

It is all about starting with baby steps, gaining trust from business by delivering quick value and celebrating and marketing the successes to generate internal buzz.

The roadmap begins with a digital vision, mission & assessment of the digital maturity of your business today. Once the assessment and vision are completed, then next step it becomes possible to identify the systemic gaps that need to be filled. Then those steps can be built into the roadmap.

Here are the broad milestones of a successful digital transformation roadmap:

  • Boardroom/Senior management buy in, decision to go Digital and drive it across organization
  • Cultural alignment & commitment to Digital from board of directors to entry level employees
  • Identify and assess the current state of the organization on Digital
  • Put Customer first – Prepare customer journey maps to identify all the touch points with organization
  • Find out pain areas at each touch point and respective stakeholders involved who can correct them
  • Prioritize and break them in small projects to adopt fail fast approach. If anything did not work, just accept the failure, publish the learnings and move on.
  • Seek partners to help you in your journey, who take shared risk and shared rewards
  • Deploy agile implementation approach for quick results
  • Market your successes to whole world and repeat the process for next pain area
Also on the CIO WaterCooler
Managing IT spend in an uncertain economic period

Transformation programs may be massive and take place over multiple years, but understanding the ROI for each phase helps keep a multi-year journey on track. With a structured approach, all of the moving parts can be managed and progress sustained throughout this journey.

Finally, you know when you are digital transformed?

  • When there is nobody having “digital” in their title
  • There is no separate digital strategy than company’s business strategy
  • There are no posters or marketing focused on digital within the organization

Enterprises that adapt, evolve and exploit this new digital reality will thrive, while those that do not, will be lost to the sands of time like Dinosaur.

Sandeep Raut

7th Rank in Global Top 100 Digital Transformation Influencers Delivered speech at India Analytics & Big Data Summit at Bangalore on "How Machine Learning is helping in Digital Transformation" on 4th Feb 2016 Delivered Thought Leadership speech at Unicom - India Analytics & Big Data Summit on "Big Data Analytics disrupting industry" Delivered speech at IIT Mumbai on "Analysing Big data for disruptive innovation" Delivered a keynote speech at Rizvi College of Engineering on "Fraud Detection & Prevention using Analytics" • Director for Digital Transformation in Syntel. • Has more than 29 years of IT Services / Consulting / Off-shoring experience • Over 18 years in Business Intelligence space. • Had helped organizations in establishing the BI-Analytics Services CoEs. • Had spearheaded several marquee accounts and was significantly instrumental in building new business for the practice as well. • Had successfully initiated, mentored & deployed various strategic consulting services & solutions like Digital Transformation, BI Strategy Planning, BI Offshorization, BI Development/Deployment, Campaign Management, Inventory Optimization which resulted into multi-million dollar business. • Had developed & managed Customer relations with Global players across USA, UK & Asia Pacific. Specialties: Digital Transformation, BI & Big Data Analytics Banking and Financial Services, Healthcare LifeSciences, Insurance, Retail Manufacturing - Supply Chain Management

Have Your Say:

CIO WaterCooler