The IT Service Management Survey 2017
Part of the CIO WaterCoolers's remit is to develop peer to peer research for the benefit our members and wider-readership. Our now annual IT Service Management survey looks at a mixture of industries, size of companies and regions to share how they and their organisations viewed the benefits of IT Service Management within their business and how ITSM was being used.
This research will specifically be targeted at senior IT people to understand the current level of business appreciation and adoption of IT Service Management, and how this impacts on investment and future plans with ITSM. It will question the skills and attributes needed from people in these delivery areas and what other models beyond ITIL are in place.
We'll also look at the adoption of ITSM in areas such as cyber security and transformation.
As always the survey is completely confidential.
Recent reports also available:
In association with: