Keeping 30 Million Customers Happy! An Interview with Luke Hagstrand, VP CX Personalization, Comcast Cable

In this interview Comcast Cable’s VP of Customer Experience and Personalization, Luke Hagstrand, pulls back the curtains and shares the innovative work they are doing to provide the best possible customer experiences. We all know how important broadband internet and personalized entertainment systems are to each of us, and how grumpy we get if they fail. Watch this video to hear the strategies, processes and systems used to keep 30 million customers happy and renewing contracts.

Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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