More people need to to hear this Chris. I have been in meetings where RPA is the answer but people are not listening to the truth of the matter.
I particularly like “The bottom line is that cost savings from RPA are quietly leveraging further technical debt that incurs much greater costs in future. They often assume a removal of a large number of operators in a very short space of time in order to build a business case. The business cases can be manipulated like the O2 example where people are reassigned with ‘zero’ cost. Wider issues such as security and business continuity are rarely considered – each of those RPA subjects could be the subject of a blog on their own.”
A proper digital strategy is needed where the right technologies that enhance business performance are selected, the right teams with the right culture and environment are nurtured, technical debt is removed, stability, security and throughput are improved whilst continually focussing on the value to and experience of the customer…
Chris Weston wrote a new post, CIO Insight: Better tech is not always the answer to your problem, on the site CIO WaterCooler | CIOs CTOs & Change Agents
Chris Weston wrote a new post, Tackling disruption through IT Business Partnering, on the site CIO WaterCooler | CIOs CTOs & Change Agents
Chris Weston wrote a new post, Are you managing 'Shadow IoT' in your organisation?, on the site CIO WaterCooler | CIOs CTOs & Change Agents
Portfolio CTO, digital strategist, focused on business growth and innovation Helping organisations large and small exploit business opportunities through smart technology - #30 in 2016 CIO Magazine top 100 IT Leaders Working on a number of projects with diverse clients involving Machine Learning, Internet of Things, smart buildings. application development (including off/ nearshore) and business growth planning, from startups through to established service organisations. They say that 'culture eats strategy for breakfast' - very true, but they also say breakfast is the most important meal of the day... I am convinced that a coherent technology strategy makes a huge difference to all organisations. I'm not happy if I haven't done someone a good turn each day, if I can help you with a problem, make a useful connection or provide a second opinion please get in touch, I'd be delighted to help. I'm half of the WB-40 podcast with CIO columnist Matt Ballantine, join us at https://wb40podcast.com/ I'm available for advisory, media or speaking engagements, call me on 07977 011116. Recent speaking highlights 360° Club - Business growth through agility IT Directors Forum - Brexit and the impact on IT Strategy British Computer Society - Winning at the Internet of Things IT Directors Forum Spring - Brexit and the impact on IT Strategy The Service Desk Show - Brexit - Impacts and opportunities for IT teams Finance Directors Forum, Oct 2017 - Betting on Blockchain - stick or twist? British Computer Society - Practical Applications of Artificial Intelligence