Chief Customer Officer / VP Customer Success - leading and delivering customer success and transformation at scale I am an established leader in Customer Success and SaaS, with over 20 years of global experience working across customer success, service delivery, account management, customer support and professional services. I have held leadership roles with major global brands (including Sony and Reed Elsevier) and also worked with more niche technology startups and organisations, successfully building and leading global customer success programmes and operations. I am a commercial customer success leader working at Director and board level - to innovate and align technology functions and services - as the voice of the customer at the leadership table.
The IT Leadership Group is an invitation only group of CIOs and IT Leaders moderated by the CIO WaterCooler team. With free access to the WaterCoolers & partners research library.