As Principal of J Arnold & Associates, Jon is an independent research analyst providing thought leadership and go-to- market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media. Previously, he was the VoIP Program Leader at Frost & Sullivan, where he was responsible for managing their subscription service for Global VoIP Equipment Markets. In July 2009, Jon formed Intelligent Communications Partners and partnered with TMC to produce the Smart Grid Summit and launch the Smart Grid portal. These ventures served to create a forum and build a new community around the intersection of energy utilities, smart homes, telecom and IT. More recently, Jon was named to the Smart Grid Advisory Board in May 2012 for Zpryme Research. In January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry for 2016, and GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. In October 2016, his blog was recognized as a 2016 Top Tech Blog, and received the same recognition in 2015 and 2014, along with other similar accolades going back to 2008. See here for Jon's most recent posts and sign-up form for the blog. Jon regularly contributes original thought leadership to publishers and portals such as UCStrategies, Ziff Davis/VoIP News, TechTarget and Internet Telephony Magazine. He is frequently cited in the media, speaks regularly at industry events, and is an active member of the SCTC. Key focus areas and services offered: White papers, webinars, custom research, ghost writing,competitive positioning, market monitoring, go-to-market strategies, identifying alliance partners, monetizing patents/intellectual property, introductions for VCs, and board advisor.