IT Transformation Change Director at University of Manchester Award winning IT leader with experience in multiple sectors up to CIO/Head of IT level. Specialising in IT Service, Operations and Infrastructure delivery, I have a proven track record of driving transformational success within teams and projects. I deliver outstanding levels of operational reliability and build great engagement with business colleagues and staff resulting in service excellence and delighted customers. • Led teams of 250 staff, with budgets of £25m and up to 10,000 internal users and 8 million online customers • Worked in multiple sectors including Higher Education (Open University), Financial Services (Britannia Building Society, Co-Operative Bank), Telecoms (Racal, Global Crossing) and Manufacturing (Mars) both in UK and India • Transformed IT service delivery in multiple 24 x7 online organisations improving reliability, customer satisfaction and staff engagement • Delivered varied infrastructure and other projects including o 6000 seat PC standardisation project on time and budget o £12m Data Centre move on time and budget o Planning for mortgage business aspects of Coop bank bid for Lloyds branches o IT Infrastructure and Operations transformation for £60m Britannia platforming programme o IT integration for takeover by Britannia Building Society of the Bristol and West • Acknowledged as role model leader o Won awards for best place to work in IT, technology and leadership/service delivery o ILM Level7 (MBA equivalent) accredited coach and executive mentor o Contributor to conferences and online on leadership, blogging/social media and customer experience I specialise in using social media and tools such as blogging. For more information follow me on Twitter @MarkJacot or read my blog at www.markjacot.com.