CTO for an award winning managed services provider with more than 20 years’ experience in operations (Outsourcing, Cloud Computing, Data Center, SaaS), strategic consulting, business development and corporate finance. Prior to this I was an experienced Technical Service Delivery Manager with an outstanding track record of delivering both exceptional SLA and customer service excellence along with increasing revenue opportunities within the managed service outsourcing arena. I am ITIL focused and have a genuine flair for identifying new business opportunities to aid both the client and the service. I have extensive experience of delivering complex projects from both a technical implementation and business management perspective. I have a proven track record for successfully delivering both exceptional service along with solution innovation & strategy for multiple clients. I have a passion for service delivery excellence twinned with a strong enterprise technical background enabling me to have both a pragmatic and innovative approach.