Ryan Ogilvie

Contributors

Name

Ryan Ogilvie

Headline

Service Management Specialist at BURNCO Rock Products Ltd

Profile

• Customer-focused IT Service Management professional with proven success in managing multiple projects
• Possesses excellent combination of people skills and technical knowledge
• Restructuring and maintaining of Change Management process and procedures
• Skills and strengths are analytical with excellent time management
• Possesses excellent blend of “people” skills and technical knowledge
• Highly self-motivated with skills to learn quickly in a fast paced environment and continually seeking growth opportunities

Specialties: • Process design using ITIL Service Management framework, Change, Incident and Problem Management
• Training and mentoring ITSM process, as well as Service Management tools