OILS, Bots, AI and Clogged Arteries

  1. Any process that requires a human to open a file and read it.
  2. Any process that needs a human to click a button.
  3. Any process that stops when sitting in someone’s inbox.
  4. Any process that stops and requires a meeting before continuing.
  5. Any process that requires a human to inspect and manually input data.
  6. Any process that is delayed because of the IT security mechanisms in place.
  7. Any process that requires a human to look at data on one screen, and input data into another.
  8. Any process that is delayed due to differences in time zones and holiday schedules.
  9. Any process that requires batch processing on a schedule somewhere along the way.
  10. Any process that depends on one person’s knowledge and/or memory to work successfully.
  11. Any process that depends on the physical presence of a human to move forward.
  12. Any process that stops moving at 5 PM, and takes weekends off and vacations.
  13. Any process that requires information from multiple disconnected data sources to be gathered by a human and manually input into another system to continue.
  14. Any process that is ill defined and subjective.
  15. Any process which has components that cannot operate in “real-time”.
  16. Any process that requires input from paper documents.
  17. Any process that requires a spreadsheet to be developed, distributed and reviewed before continuing.
  18. Any process that does not track its status.
  19. Any process that requires humans to review for compliance.
  20. Any process that requires humans to manually change data formats before continuing.
  21. Any process that involves aggregating data from multiple systems, where the data means different things in different systems.
  22. Any process that is dependent on human approvals.
  23. Any process that stops until paper documents can be found and reviewed.
Also on the CIO WaterCooler
Operating Model Lessons from the Fast Paced World of F1 - The First Lap
Also on the CIO WaterCooler
Operating Model Lessons from the Fast Paced World of F1 - The First Lap

[youtube https://www.youtube.com/watch?v=nKZlQhDJpPo]

Kevin Benedict

Kevin Benedict serves as a futurist in the Future of Business group at Tata Consultancy Services. He is an optimistic futurist, and passionate advocate for using technology for social good. He writes and speaks globally on emerging and disruptive technologies, business strategies and marketing trends. He loves building teams, innovating, designing new strategies and winning. He is curious and loves communicating complex concepts and evangelizing best practices. He hosts a variety of online tv channels where he has interviewed hundreds of executives and thought leaders on industry trends and emerging technologies. He loves writing, is a social media expert, SAP Mentor alum, current SAP Influencer program member and global speaker on the deeper strategies of business and technology transformation.

Have Your Say:

CIO WaterCooler