OILS, Bots, AI and Clogged Arteries

  1. Any process that requires a human to open a file and read it.
  2. Any process that needs a human to click a button.
  3. Any process that stops when sitting in someone’s inbox.
  4. Any process that stops and requires a meeting before continuing.
  5. Any process that requires a human to inspect and manually input data.
  6. Any process that is delayed because of the IT security mechanisms in place.
  7. Any process that requires a human to look at data on one screen, and input data into another.
  8. Any process that is delayed due to differences in time zones and holiday schedules.
  9. Any process that requires batch processing on a schedule somewhere along the way.
  10. Any process that depends on one person’s knowledge and/or memory to work successfully.
  11. Any process that depends on the physical presence of a human to move forward.
  12. Any process that stops moving at 5 PM, and takes weekends off and vacations.
  13. Any process that requires information from multiple disconnected data sources to be gathered by a human and manually input into another system to continue.
  14. Any process that is ill defined and subjective.
  15. Any process which has components that cannot operate in “real-time”.
  16. Any process that requires input from paper documents.
  17. Any process that requires a spreadsheet to be developed, distributed and reviewed before continuing.
  18. Any process that does not track its status.
  19. Any process that requires humans to review for compliance.
  20. Any process that requires humans to manually change data formats before continuing.
  21. Any process that involves aggregating data from multiple systems, where the data means different things in different systems.
  22. Any process that is dependent on human approvals.
  23. Any process that stops until paper documents can be found and reviewed.

[youtube https://www.youtube.com/watch?v=nKZlQhDJpPo]

Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services.

He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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