Learning About Conversational AI with Cognizant Expert Matt Smith

In this interview we dig deep into conversational artificial intelligence with Cognizant’s expert Matt Smith. We talk about the technologies involved, the industries that are early adopters, and the business processes where conversational AI is seeing the most use.

What About The Customer?

We live at a time of unprecedented customer expectations both for business customers and our end consumers, and being customer centric is critical. Here we talk about why now, why it’s so important and what steps you can take to focus more on the customer.