CIO WaterCooler Blog

Cloud Computing

Box gives its customers ‘regions to be cheerful’

The Box World Tour rolled into London again this week, and I was there to see how the company’s enterprise march continues across Europe – and how it’s being received by the crowd in suits who came along to listen.

Some of the announcements made at the London edition of the Box World Tour can be traced back to teasers and trailers at last year’s BoxWorks. For example, KeySafe is the more marketing-friendly name for the company’s Encryption Key Management service. It now includes a software version (via AWS Key Management Service) alongside the existing AWS Hardware Service Module it launched with, making it more attractive to smaller organisations for whom a hardware appliance wasn’t a cost-effective option.

CRM

How to Choose the Right Content Management System for Your Business

When selecting a CMS solution, it’s first wise to detail what problems your organization has currently, and how a CMS can assist. Look at it from an operational efficiency and customer experience perspective, instead of solely an IT or management perspective. If for example IT recommends a solution mainly because it’s easy to work with, be sure the CMS is full featured and will allow your team to be more efficient and offer your website visitors an amazing experience.

Perhaps your remote sales teams struggle with pulling on-demand resources to help close deals. Then you need a cloud-based CMS where documents are properly organized and accessible. The key is to have a roadmap around what the CMS can and should do for the organization in the short term, and the longer-term goals.

Pegasystems adds new dimensions with OpenSpan acquisition

Pegasystems has acquired workforce intelligence and Robotic Process Automation (RPA) technology vendor OpenSpan. This is a smart move that opens up multiple fronts of opportunity for both vendors, and also their customers.

In case you missed it, Robotic Process Automation (RPA) – put very crudely, think of it as the next generation of terminal emulation or screen-scraping technology, but upgraded with added flexibility and intelligence – has pretty rapidly become a hot topic. Not only for Business Process Outsourcing (BPO) providers, which see RPA as a way of improving quality and margins in markets where the historical lever of global labour arbitrage is rusting; but also for large corporations’ shared services centres and contact centres. RPA technology can automate and eradicate the ‘swivel-chair integration’ that bedevils so many service agents’ work environments, and that is a Good Thing. For everyone.

Conversations with a CIO – Think Outcomes, not Technology

We keep hearing that technology is changing the world.  This is true.  Everything changes, and to survive continual change is a fundamental requirement of all businesses.  Consequently, describing how changes in technology can make the difference to a business is a fundamental requirements for CIOs, but they must explain it in business language.  This means that CIOs need to understand their company’s business culture and environment before determining the best approach to solving organisational issues.