In this interview Comcast Cable’s VP of Customer Experience and Personalization, Luke Hagstrand, pulls back the curtains and shares the innovative work they are doing to provide the best possible customer experiences. We all know how important broadband internet and...
In this interview we dig deep into conversational artificial intelligence with Cognizant’s expert Matt Smith. We talk about the technologies involved, the industries that are early adopters, and the business processes where conversational AI is seeing the most use.
Over time, unenforced regulations simply get ignored and become useless. It is likely that things won’t change until the regulators make them change, and they will have to go sooner or later through a harder enforcement line.
We live at a time of unprecedented customer expectations both for business customers and our end consumers, and being customer centric is critical. Here we talk about why now, why it’s so important and what steps you can take to focus more on the customer.
