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Single Customer View in Financial Services

Report Author(s): Philip Howard


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In the UK it is now mandatory for deposit takers (banks, building societies and other institutions) to be able to provide the authorities with a single customer view of all deposits held by the organisation for individual depositors. It is likely that other countries will follow through with similar regulations. This is particularly true within the EU, as this UK-based regulation is directly complementary to the EU Deposit Guarantee Schemes Directive.

In this paper we will outline what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.

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