Unified Communications and Mobility – In the Retail Sector
Unified communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company, such as voice, video, data, instant messaging (IM), mobility and the web etc. The main purpose is that it allows workers to communicate or collaborate more quickly and easily and, by extension, become more productive.
This report highlights the strategic importance that UC can have for organisations in the retail sector. We examine the key drivers and benefits that are inspiring large retail organisations to adopt a UC strategy with some selected examples that demonstrate how UC can help retailers significantly improve performance and customer service.