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Unified Communications and Mobility – In the Retail Sector

Report Author(s): Web Master


Unified communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company, such as voice, video, data, instant messaging (IM), mobility and the web etc. The main purpose is that it allows workers to communicate or collaborate more quickly and easily and, by extension, become more productive.

This report highlights the strategic importance that UC can have for organisations in the retail sector. We examine the key drivers and benefits that are inspiring large retail organisations to adopt a UC strategy with some selected examples that demonstrate how UC can help retailers significantly improve performance and customer service.

Bloor Research

Bloor is an independent research and analyst house focused on the idea that Evolution is Essential to business success and ultimately survival. For nearly 30 years we have enabled businesses to understand the potential offered by technology and choose the optimal solutions for their needs.

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