How the right language can improve business-IT relationships and strategy | CIO

CIOWatercooler recommends original article from: CIO Author: Mark Edmead

The language we use to communicate with our stakeholders can influence the type of relationship we have with them. To enable better business and IT convergence, we need to learn how to talk more like a strategic partner instead of an order taker. This article discusses the appropriate language and tone that should be used if you want to align yourself strategically with your stakeholders.

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Mark T. Edmead

Mark Edmead is an IT Transformation consultant and trainer. Over the past 28 years, Mark has provided IT transformation and business improvement services that align information technology with business goals to drive bottom line performance and growth. Mark’s consulting and workshop topics include: • Enterprise architecture (TOGAF 9.1) • Lean IT • Business analysis • Change management • Business process improvement • Strategic IT planning • IT organization analysis • IT portfolio management • Business relationship management • IT governance Certifications include: APMG Accredited Lean IT Association® Trainer DevOps Accredited Trainer Certified ScrumMaster® TOGAF® 9.1 Certified APMG Accredited BRMP® Trainer COBIT5® Certified Assessor Certified Information Systems Security Professional (CISSP) Certified Information Systems Auditor (CISA) Mark has developed and delivered courses for the SANS Institute, MIS Institute and the University of California San Diego, the Institute of Internal Auditors (IIA), Technology Training Corporation and Learning Tree International. He is also an adjunct professor at Keller Graduate School of Management. Mark has delivered numerous international workshops to locations including United Arab Emirates, Kuwait, Japan, Hong Kong, Taiwan, Singapore, Malaysia, Switzerland, Germany, Chile, Mexico and Scotland. Past clients include: BMW, Catholic Health Services, AARP, United Nations, Kaiser Permanente, Saudi Aramco, and U.S. Department of Defense. Mr. Edmead is fluent in Spanish and conversational in French, Italian, and Portuguese.

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