Generally, this Future of Work survey seems to support the idea that we are at a disruptive inflection point on the journey to Mutable Business (businesses in a constant state of evolution and change). Nevertheless, this survey looks forward over 2-5 years and 10 years, depending on the question, and it is notoriously difficult to predict past an inflection point. So, the are some contradictory answers to the survey and a feeling of uncertainty as to the exact future (or, perhaps, timescales). This is valid data in itself, and implies that managing cultural change may be a significant feature of planning for future working environments and attitudes. We identified 3 main trends for Future Work, from this survey: Automation; Reskilling, as we need to increase social skills rather than technology skills; and a new focus on the Flexible Workforce, which, we think, will be needed to cope with the needs of the Mutable Business.

Download This is the second year of this survey and its encouraging to see that the results, views and outcomes for Service Management are generally holding up. 89% of respondents...