Generally, this Future of Work survey seems to support the idea that we are at a disruptive inflection point on the journey to Mutable Business (businesses in a constant state of evolution and change). Nevertheless, this survey looks forward over 2-5 years and 10 years, depending on the question, and it is notoriously difficult to predict past an inflection point. So, the are some contradictory answers to the survey and a feeling of uncertainty as to the exact future (or, perhaps, timescales). This is valid data in itself, and implies that managing cultural change may be a significant feature of planning for future working environments and attitudes. We identified 3 main trends for Future Work, from this survey: Automation; Reskilling, as we need to increase social skills rather than technology skills; and a new focus on the Flexible Workforce, which, we think, will be needed to cope with the needs of the Mutable Business.
Research conducted by the CIO WaterCooler
Download This is the second year of this survey and its encouraging to see that the results, views and outcomes for Service Management are generally holding up. 89% of respondents see ITSM as a value add to their business – mostly in support of customer experience (35%) and service quality...
Digital technologies are more intertwined with business products, services, processes and models intertwined than ever. Whether you want to explore the impacts of cloud platforms, machine learning, robotic automation, citizen developers or DevOps (or any of a dozen other things) it’s easy to see that the opportunities, challenges and expectations for corporate IT groups are all changing fast. We invited people who self-identified themselves as fulfilling a leadership role in a corporate IT setting to complete a short online survey.
Over the past decade, many of us have experienced a transition where ‘work’ has become a thing we do rather than a place we go. We work different hours and across different devices and we are fundamentally more mobile and collaborative. But that change means we need tools to keep our innovation flowing and out precious knowledge secure.