Throughout history military leaders have suffered through the “fog of war.” The desperation of not knowing information critical to success. Information as basic as: 1. Where am I? 2. Where are all my people? 3. What are...
In this episode our guest is SAP CX’s President, Alex Atzberger. We discuss SAP’s leadership decision to go big in CRM, the acquisitions and engineering that followed, and the strategy to use their massive data advantages and their intelligent enterprise...
Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.
In this interview Comcast Cable’s VP of Customer Experience and Personalization, Luke Hagstrand, pulls back the curtains and shares the innovative work they are doing to provide the best possible customer experiences. We all know how important broadband internet and...
