In the second half of 2019 our customers’ expectations have only increased. They want instant, convenient, personalized, customized, predicted, recommended and rewarded. They want their own curated lifestyle presented. They want control. They want mobile and privacy. They desire digital...
Throughout history military leaders have suffered through the “fog of war.” The desperation of not knowing information critical to success. Information as basic as: 1. Where am I? 2. Where are all my people? 3. What are...
In this episode our guest is SAP CX’s President, Alex Atzberger. We discuss SAP’s leadership decision to go big in CRM, the acquisitions and engineering that followed, and the strategy to use their massive data advantages and their intelligent enterprise...
Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.
