Tagged: Customer Experience

Strategy

Digital in the Age of Customer !!

Today’s customers are like a King. They are in the driver’s seat, with the power of the internet and social media tools creating tons of information. With the strong influence of smartphones,...

Digital Transformation in Restaurants and Food industry

Digital disruption is omnipresent, get on board or get thrown off the track. Digital is no longer a purview of only Banking, Insurance, Healthcare or Retail. The Restaurant industry is having pressure from multiple directions....

Digital Engagement

How the Digital has changed the way we communicate

Digital Transformation has impacted every business on earth and all aspects of life today. Communication is the most impacted area of our life. Way back in 1997, most of the...

How do you measure the success of Digital Transformation?

Digitization is disrupting every business and is spreading like a wild fire across every sector such as Banking, Financial Services, Insurance, Retail, and Manufacturing. Digital Transformation does not happen overnight. It...

How to Discover Hidden Value in Your Customer Journey

The world of business and customer service has changed immensely over the past few years. Whereas once business was largely driven by outbound marketing and advertising, in today’s world you...

Retail IT

3 Ways IoT for Retail is Improving the In-Store Experience

We’ve covered how the Internet of Things (IoT) is transforming industries like logistics and utility/green energy companies, but haven’t yet explored its impact on the retail space, specifically when it comes to inventory management....

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