Tagged: Customer Service

beta tester

Not your beta tester!

Look, I don’t want to be a beta tester, but if I must, because you’re unable to create a reliable product on your own, then you better put in a working feedback mechanism.

4 Tech Trends Shaping Customer Service in 2016 and Beyond

Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same.  The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.

CIO WaterCooler