Tagged: ITSM

Automation

Just Another I.T. Manic Monday? Automation Can Help

Okay, it’s true. I’m a big fan of the song “Manic Monday” by the American all-female pop rock band The Bangles. Released in 1986 by Columbia Records, the song—written by...

When Will You Be Served ?

Customers are having that bar set by these new unicorn firms such as Uber, AirbNb, Netflix, JustEat, Ebay, Amazon and the list goes on.

Corporate IT more than ever is going to need to have the processes and tools to manage not only the traditional environment and user requests, but to encompass those of cloud, IOT and mobile services, smarter more self-serving users and users with a higher demand expectation on response times and quality of service.

CIO WaterCooler