Tagged: Mobile

How Do You Get A Salesforce 360° View Of Mobile (Cell) Phone Activities ?

Data, Big Data, Insights all great if you have the data captured in a format and place you can use it. with CRM it is difficult enough to get users to capture all the data you want, let along telephony data. Now add the complexity of an increasingly mobile workforce. How do you best capture more data from mobile users with less effort, what are the options and barriers?

AI

Remember SMAC?

Remember SMAC?  It wasn’t long ago that those of us working on “digital” solutions were almost entirely engulfed in a future focused on four key technologies – Social, Mobile, Analytic and Cloud. Organizations were trying to incorporate social into their customer service...