The Face of IT

Muhammad Siddiqui, MBA

Solutions-focused IT leader with 15 years in successful design, agile development, integration and operations management within healthcare and clinical applications. Track record of producing significant business value by providing sustainable technology infrastructure services, building high performance teams and uplifting organisational capabilities through technology, communication, process optimisation, common goals and staff engagement. CLINICAL APPLICATIONS & HEALTHCARE EXPERTISE ► 15 years working with clinical applications with demonstrated expertise in healthcare information systems, business processes, clinical applications, infrastructure and electronic health record systems. ► Been involved in the evaluation, selection, acquisition, implementation, and optimization of products and solutions across 5 business divisions of a greenfield hospital build. OPERATIONAL EXCELLENCE ► Hands-on leader with a track record of shaping and leading significant business change and capability uplifts within hospitals and healthcare services. ► Built high-performance teams from the ground up in ITSM, Process Management and Integration Management. Recognised for fostering interdepartmental team collaboration. ► Introduced the Agile Scrum methodology. ► Improved team creditability with the end user community by aligning Service Desk culture with the hospital’s ethos of “what is the impact on patient care”. STRATEGIC THINKER ► Successfully defined business and technology requirements and led bid/RFP process from creation to award. ► Forged strong relationships with key stakeholders CIO, COO, CHRO and CFO. ► Have produced tangible business value and created an environment for producing innovative technical solutions within a culture of accountability at Cleveland Clinic. ► Managed vendors and negotiated service delivery contracts. Led management contract, vendor and SLA compliance.

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