The IT Service Management Survey Report

In September of 2016, the CIO WaterCooler invited CIOs from a mixture of industries, size of companies and regions to share how they and their organisations viewed the benefits of IT Service Management within their organisations and how ITSM was being used.

IT Service Management Survey

This research was specifically targeted at senior IT people to understand the current level of business appreciation and adoption of IT Service Management, and how this impacts on investment and future plans with ITSM. The focus also was to look at the skills and attributes needed from people in these delivery areas and what other models beyond ITIL were in place.