Category: CIO WaterCooler

How to address the reluctance for Digital Transformation?

Digital Transformation is in full swing now and adopted by almost all the industries to improve the customer experience. But not everyone is sailing smooth. In fact, a majority of Digital Transformation initiatives face resistance to change and remain in the status quo. Change is rarely comfortable, for the majority of organizations...

A Story of DevOps >> Episode 8. Balrog (Confront the Brutal Facts)

“The moment a leader allows himself to become the primary reality people worry about, rather than reality being the primary reality, you have a recipe for mediocrity, or worse. This is one of the key reasons why less charismatic leaders often produce better long-term results than their more charismatic counterparts” Good to Great, Collins

AI

Remember SMAC?

Remember SMAC?  It wasn’t long ago that those of us working on “digital” solutions were almost entirely engulfed in a future focused on four key technologies – Social, Mobile, Analytic and Cloud. Organizations were trying to incorporate social into their customer service operations, deliver responsive experiences over every device and overcome the...