The Cloud form factor has transformed the CRM world driving innovation and flexibility for customers. CRM has also impacted the cloud sector, validating it and setting the bar for the industry disruption that is possible.
Category: Digital Transformation
We are at the wake of monumental change in the business world. How businesses serve and engage with their customers and employees alike are under upward pressure. Technology can deliver, but can the business and people change and make use of it to succeed?
Despite being pronounced dead a few times the Chief Digital Officer (CDO) role still seems to be going strong. Unfortunately, it is quite hard to tell if this resilience is down to the merits of the role or just mislabelling. These days, people...
Robot process automation and automation is being touted as the next greatest thing that the CIO should be considering but is it really as idyllic as the press suggests?