Category: Feature

How CRM changed cloud and cloud changed CRM

By Ian Moyse Eurocloud UK Board Member & Cloud Industry Forum Governance Board Member CRM (Customer Relationship Management) is one of the forerunners of cloud technologies and remains one of the great success stories in the space and itself has...

Change Implementation Disillusion; or the Audacity of Change?

Here are a few golden points.

1 – It is never people that are disengaged but visions that are disengaging.
2 – Many highly competent change leaders perform less while implementing change due to high emotional stress and how the human brain functions. They need an outsider coach to perform best. It is scientifically proven.
3 – Matrix organization is economic but with low team spirit, it increases cost as it decreases production.
4 – Two top bottlenecks in change implementation in order of impact are 1: the leaders and 2: the team. Invest in them before the technology and methodology.