Category: IT Services

ITSM

I.T. Must Understand Its Users’ Needs Uber Allen

While reading the closing summary section of the eBook “Five Ways to Modernize IT Service Management,” I recently came across this statement that references transportation network Uber in the context...

Disruption

Disruption or Disruptive – IT at the Cost of Business

In 2003, a professor from Harvard Business School named Nicholas Carr wrote an exceptionally controversial article called: “IT Doesn’t Matter”. In his article, Professor Carr made some very bold statements: “Although...

Automation

Just Another I.T. Manic Monday? Automation Can Help

Okay, it’s true. I’m a big fan of the song “Manic Monday” by the American all-female pop rock band The Bangles. Released in 1986 by Columbia Records, the song—written by...