Category: IT Services

Pegasystems adds new dimensions with OpenSpan acquisition

Pegasystems has acquired workforce intelligence and Robotic Process Automation (RPA) technology vendor OpenSpan. This is a smart move that opens up multiple fronts of opportunity for both vendors, and also their customers.

In case you missed it, Robotic Process Automation (RPA) – put very crudely, think of it as the next generation of terminal emulation or screen-scraping technology, but upgraded with added flexibility and intelligence – has pretty rapidly become a hot topic. Not only for Business Process Outsourcing (BPO) providers, which see RPA as a way of improving quality and margins in markets where the historical lever of global labour arbitrage is rusting; but also for large corporations’ shared services centres and contact centres. RPA technology can automate and eradicate the ‘swivel-chair integration’ that bedevils so many service agents’ work environments, and that is a Good Thing. For everyone.

Lost in Translation: Why EA Teams Must Speak the Language of Business

Sometimes, perception is reality. Consider your Enterprise Architecture (EA) team – respected for their technical savvy, the EA team makes sure IT systems run smoothly so the business can rapidly implement new strategies.

EA teams play a critical role in achieving alignment between technology and the business. Yet, too often, there is an awareness gap that keeps the EA team from their full potential.

According to a recent IDG survey, EA teams evaluate emerging trends from a technology standpoint, not a business perspective. The good news is four out of five IT decision-makers believe their EA team is completely capable of delivering valuable technical subject matter expertise and strategic thinking.

Providing IT on the CHEAP?

CIO to CRO – Chief Revolution Officer?

Thankfully, in this age of “build ‘em up, knock ‘em down” business models, where organisations have to keep a weather eye on the market and potentially disruptive new entrants (what price “Porter’s Five Forces Model” these days?) at a massively increased pace over even ten years ago, we now see IT in its true light – strategic driver.

I don’t want to wander into the world of “DevOps” in this little missive. I’m more interested in how the world of the CIO has changed through various phases:

Board-level ‘glorified IT Manager’
Board-level executive with responsibility for anything which is touched by a computer
Board-level interface between peers and the IT function
Soon-to-be-replaced-by-Chief Marketing Office Board member
Chief Revolution Officer
This has gone through an increasing wave of responsibility, through a minor hiccup to the point now where the role of a CIO is becoming more entrepreneurial and a key driver of the business. The CIO holds the “keys to the kingdom” in terms of a panoramic view of what is available in the IT and services market and the team which can be managed, directed, coerced or pushed towards delivering the new orthodoxy in a business.

Slack: What we know so far

Since its launch in August 2013, team collaboration tool Slack has gained two million followers, raised nearly $400m in funding and shaken up the market for team collaboration technologies. We’re currently running a research project to find out more about what’s...