Category: IT Services

Cloud Computing

Box gives its customers ‘regions to be cheerful’

The Box World Tour rolled into London again this week, and I was there to see how the company’s enterprise march continues across Europe – and how it’s being received by the crowd in suits who came along to listen.

Some of the announcements made at the London edition of the Box World Tour can be traced back to teasers and trailers at last year’s BoxWorks. For example, KeySafe is the more marketing-friendly name for the company’s Encryption Key Management service. It now includes a software version (via AWS Key Management Service) alongside the existing AWS Hardware Service Module it launched with, making it more attractive to smaller organisations for whom a hardware appliance wasn’t a cost-effective option.

Pegasystems adds new dimensions with OpenSpan acquisition

Pegasystems has acquired workforce intelligence and Robotic Process Automation (RPA) technology vendor OpenSpan. This is a smart move that opens up multiple fronts of opportunity for both vendors, and also their customers.

In case you missed it, Robotic Process Automation (RPA) – put very crudely, think of it as the next generation of terminal emulation or screen-scraping technology, but upgraded with added flexibility and intelligence – has pretty rapidly become a hot topic. Not only for Business Process Outsourcing (BPO) providers, which see RPA as a way of improving quality and margins in markets where the historical lever of global labour arbitrage is rusting; but also for large corporations’ shared services centres and contact centres. RPA technology can automate and eradicate the ‘swivel-chair integration’ that bedevils so many service agents’ work environments, and that is a Good Thing. For everyone.

Lost in Translation: Why EA Teams Must Speak the Language of Business

Sometimes, perception is reality. Consider your Enterprise Architecture (EA) team – respected for their technical savvy, the EA team makes sure IT systems run smoothly so the business can rapidly implement new strategies.

EA teams play a critical role in achieving alignment between technology and the business. Yet, too often, there is an awareness gap that keeps the EA team from their full potential.

According to a recent IDG survey, EA teams evaluate emerging trends from a technology standpoint, not a business perspective. The good news is four out of five IT decision-makers believe their EA team is completely capable of delivering valuable technical subject matter expertise and strategic thinking.

Providing IT on the CHEAP?

CIO to CRO – Chief Revolution Officer?

Thankfully, in this age of “build ‘em up, knock ‘em down” business models, where organisations have to keep a weather eye on the market and potentially disruptive new entrants (what price “Porter’s Five Forces Model” these days?) at a massively increased pace over even ten years ago, we now see IT in its true light – strategic driver.

I don’t want to wander into the world of “DevOps” in this little missive. I’m more interested in how the world of the CIO has changed through various phases:

Board-level ‘glorified IT Manager’
Board-level executive with responsibility for anything which is touched by a computer
Board-level interface between peers and the IT function
Soon-to-be-replaced-by-Chief Marketing Office Board member
Chief Revolution Officer
This has gone through an increasing wave of responsibility, through a minor hiccup to the point now where the role of a CIO is becoming more entrepreneurial and a key driver of the business. The CIO holds the “keys to the kingdom” in terms of a panoramic view of what is available in the IT and services market and the team which can be managed, directed, coerced or pushed towards delivering the new orthodoxy in a business.