Category: Knowledge Bank

Digital Transformation

Digital Transformation Survey: How digitally enabled are our CIOs?

In the soon to be release copy of the CIO WaterCoolers’ Digital Transformation Survey 2016, we’ve been asking CIOs their views on how important digital transformation is to their organisations.

 

To establish how ‘digitally enabled’ their organisation currently, we asked if they agreed or disagreed with a series of statements.

 

Changes can be quickly implemented and adopted for people, processes, tools modificationsChart1DigitallyEnabled

4 Tech Trends Shaping Customer Service in 2016 and Beyond

Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same.  The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.