Data, Big Data, Insights all great if you have the data captured in a format and place you can use it. with CRM it is difficult enough to get users to capture all the data you want, let along telephony data. Now add the complexity of an increasingly mobile workforce. How do you best capture more data from mobile users with less effort, what are the options and barriers?
Cloud is changing the way we do so many things and with telecoms despite an initial false start with the basic VOIP, it has no evolved to a point where telecoms legacy is and has to be disrupted by new cloud scale and power. Far beyond VOIP, telephony itself at the core is ripe for change to benefit us all in both business and our personal lives.
Bottom line – WiP limits must be applied to improve flow of the delivery of value. It’s a key lever to improve the performance of Scrum Teams. Here we prove it. Part 1 of 3…
Business Continuity is becoming ever more critical and in today’s cloud world should be easier. Yet in recent hits of bad weather, ‘The Beast From The East’ had an impact. Users should be tied to their phone numbers, but not tied to the physical device or location.