Category: Digital Transformation

What makes a good managed service?

CIO WaterCooler member Andre Simm, an Interim IT Director, Transformation and Turnaround Specialist with a wealth of experience in IT services shares his best practices for managed services. Andre goes into great detail about the dynamic of the relationship between customer and vendor, and what value looks like. As many IT leaders are taking the route which sees their teams doing more of the “fun” and creative IT work, while outsourcing the BAU items, this article provides excellent advice for how to establish principles for an effective managed services approach.

IBM Think 2020 – Online

David Norfolk from Bloor Research provides some perspective on IBM’s Think Conference being hosted online this year. David also shares some of the key developments coming from IBM including advances in edge computing and 5G, with hybrid multi-cloud offerings that bring together Red Hat OpenShift.

CIO WaterCooler