Using Value to Sell Improvement Initiatives to Leaders

Ryan Ogilvie

• Customer-focused IT Service Management professional with proven success in managing multiple projects • Possesses excellent combination of people skills and technical knowledge • Restructuring and maintaining of Change Management process and procedures • Skills and strengths are analytical with excellent time management • Possesses excellent blend of “people” skills and technical knowledge • Highly self-motivated with skills to learn quickly in a fast paced environment and continually seeking growth opportunities Specialties: • Process design using ITIL Service Management framework, Change, Incident and Problem Management • Training and mentoring ITSM process, as well as Service Management tools

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